Principal UX Design Manager

Smartsheet, Bellevue, WA
Mar 2020 - April 2021

Manager of 3 managers, leading three product design teams

• Responsible for the UX for Search, Notification, Home, Content, Conversations, Mobile, Automation, Growth, Data and Forms pillars across all devices 

• Implemented HCD processes within 13 agile groups in Boston, MA, Bellevue, WA and Edinburgh, UK locations 

• Drove accessibility at Smartsheet and included accessibility as part of operational planning for FY22

• Managed a team of three UX Managers and six designers

• Reported to the VP of design, extensive work with executive team 

• Developed leaders and skilled-up nine designers on presentation, SMART Goals, design ROI, data driven design, ownership, accountability and mentorship

UX Design Manager

Smartsheet, Bellevue, WA
Jul 2019 - Mar 2020

Managed a 6-person product design team, driving UX Machine Learning solutions and customer-facing products. 

• Modeled, mentored and coached the XD team (40 designers) on inclusive design

• Pioneered a culture of mentorship, SMART goals, and learning at Smartsheet

• Led partnership initiatives with pillar leadership to define the product experience, promote cross-functional collaboration and to ensure deliverables are consistent with the user experience design

• Responsible for talent acquisition, growth and resource planning

• Co-formed a machine learning team for researching, designing, identifying, and building applied-ML into the product

Sr. UX Designer

SAP Concur, Bellevue, WA
Feb 2018 - Jul 2019

Led design for SAP Concur’s Human Interface Guidelines, created scalable components and patterns. 

• Designed consistent, cohesive, accessible, and localized (29 languages) UI components for end-to-end Travel, Expense, and Invoice product experiences

• Ensured quality design output as design stakeholder, through collaboration with product, design, leadership and engineering teams for 1.3B users’ monthly activity. 

• Moved inclusive UX culture forward and trained the UX team (15 designers)

• Led a team of 6 designers and moved 3 UX teams to agile product design process, shipping on 2 week cycles

Lead UX Designer

Netcracker Technology Corp. Seattle, WA
Dec 2016 - Sep 2017

Designed end-to-end e-commerce and portal solutions for B2B/B2C enterprise and CSR users for TELUS Canada with xx million subscriber connections.

• Designed next-generation shopping cart for $xxM proposal to improve usability, performance, navigability, and overall experience for B2C users. Launch increased monthly online transactions (currently xx million) by 30% 

• Collaborated with stakeholders, management and engineering to define products and feature requirements. Designed adaptive web solutions for e-commerce and user portal solutions

• Drove end-to-end design solutions for mobile and website portals for military, education, government, commercial and CSR users for General Communications Inc (GCI) with 70% of consumer broadband market in Alaska

• Designed next-generation for portal mobile experience to automate customer interaction environment, streamline user journey and end-to-end optimized user experience

• Led design workshops, presented detailed user’s experience prototypes, and managed design communication in conjunction with stakeholders, leadership, clients, marketing, product owners, TPMs, and development teams on roadmap, design, and prioritization

UX Designer

EagleView Technologies. Seattle, WA

Jun 2013 - Jul 2016

Designed and launched mobile applications (iOS and Android), SaaS data products, e-commerce portals and websites for a leading 3D aerial imagery and geographical information system (GIS) provider

• Redesigned the entire e-commerce B2B platforms and 17 enterprise client portals across product lifecycle, including the company rebranding (after M&A) and the quantitative user research

• Led design for system optimization and automation, add-on modules, data-capture mobile services, partner integrations, and internal tools in collaboration with 3 international scrum teams

• Led the 3D-modeling proprietary aerial imagery data measurement product redesign that increased generated sales revenue from $70M in 2014 to $80M in 2015. The redesign of the public portal resulted in additional 500,000 users (50% year-over-year increase from 2014 to 2015)

UX Product Manager 

EagleView Technologies. Seattle, WA

Jun 2011 - Jun 2013

Managed and designed the 3D measurement product innovation from the startup mode to receiving national and international patents. Involved in every step of the product development cycle, from concept to managing product launches, developed go-to-market plans, and run train-the-trainer demos.

• Defined, designed, and measured end-to-end product experience, communicated product performance and analytics to stakeholders

• Produced blue-sky concepts, activity flows, wireframes and prototypes

• Managed the implementation of Agile UX, advocated for user-centered design practices, and initiated UI patterns

• Managed, designed and architected the redesigns of responsive e-commerce websites and mobile applications, and developed in-depth competitive analysis for vertical and horizontal markets